1. Introduction
DocuQueue ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights. By using our service, you agree to the collection and use of information as described here.
2. Information We Collect
Account Information
- Email address (required for account creation)
- Password (stored as a hash, never in plaintext)
Payment Information
- Payment method details are processed by our payment provider (Razorpay/Dodo Payments)
- We do not store credit card numbers, UPI IDs, or bank details on our servers
- We retain billing records (transaction IDs, amounts, dates) for accounting purposes
Usage Data
- API request logs (endpoints called, timestamps, response codes)
- URLs submitted for PDF conversion (processed temporarily, not stored)
- PDF output (cached in Redis for up to 1 hour for download, then deleted)
Technical Data
- IP address (logged for rate limiting and abuse prevention)
- User-Agent header (logged for API abuse detection)
3. How We Use Your Data
- Service delivery: To process your conversion requests and serve PDFs
- Authentication: To verify your identity and API key
- Billing: To manage subscriptions and process payments
- Rate limiting: To enforce plan-based rate limits and credit allocations
- Abuse prevention: To detect and prevent unauthorized use
- Communication: To send service updates, billing notifications, and support responses
4. Data Retention
| Data Type |
Retention Period |
| Account details |
Until account deletion |
| API request logs |
30 days |
| Submitted URLs |
Not stored (processed and discarded) |
| Generated PDFs |
1 hour (Redis cache), then deleted |
| Billing records |
7 years (Indian tax law requirement) |
| IP logs |
30 days |
5. Data Sharing
We do not sell, rent, or trade your personal information. Data is shared only with:
- Payment processor: Razorpay or Dodo Payments, for payment processing only
- Infrastructure providers: Railway (hosting), for service delivery
- Law enforcement: When required by Indian law or valid legal process
6. Data Security
We implement industry-standard security measures:
- All data in transit is encrypted via TLS
- API keys are stored as irreversible hashes
- Database access is restricted and authenticated
- Regular security reviews of infrastructure and code
No system is 100% secure. If you discover a vulnerability, please report it responsibly to security@docuqueue.com.
7. Your Rights
You have the right to:
- Access your personal data we hold
- Correct inaccurate data in your account
- Delete your account and associated data
- Export your usage data in a portable format
- Opt out of non-essential communications
To exercise these rights, email support@docuqueue.com.
8. GDPR Compliance
While DocuQueue is based in India and primarily serves Indian users, we respect the principles of the EU General Data Protection Regulation (GDPR):
- We collect only data necessary for service delivery
- We do not use your data for advertising or profiling
- You can request data deletion at any time
- We do not transfer data outside India except as required for infrastructure (hosting)
If you are an EU resident and wish to exercise GDPR rights, contact us at support@docuqueue.com.
9. Cookies
Our API does not use cookies. Our documentation site may use essential cookies for session management only.
10. Children's Privacy
The service is not directed at individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top reflects the most recent revision.
12. Contact
For privacy-related inquiries, contact us at support@docuqueue.com.