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Refund Policy

Last updated: June 10, 2026

Overview

We want you to be satisfied with our service. If you're not, we offer refunds under the conditions described below.

Eligibility

You may request a refund if:

• You are within 7 days of your initial purchase or renewal date
• You have not substantially used the service (fewer than 10% of credits consumed)
• The service failed to deliver due to a confirmed technical issue on our end

How to Request a Refund

1. Email support@docuqueue.com with your request
2. Include your account email and transaction/order ID (from your payment confirmation)
3. Briefly describe the reason for your refund request

We aim to respond within 2 business days.

Refund Processing

Payment Method	Refund Timeline
UPI	5-7 business days
Credit/Debit Card	7-10 business days
Net Banking	7-10 business days

Refunds are processed to the original payment method. Processing times depend on your bank or payment provider.

What's Not Refundable

• Partially used monthly credit allocations (if you've consumed more than 10% of your credits)
• Plan upgrades — the upgrade fee is non-refundable, but your previous plan continues until the billing cycle ends
• Requests made after the 7-day window
• Accounts suspended for terms of service violations

Annual Plans

If you subscribed to an annual plan (when available), you may request a pro-rata refund within the first 30 days. After 30 days, annual subscriptions are non-refundable.

Cancellation vs. Refund

Cancelling your subscription stops future billing but does not automatically trigger a refund. If you cancel within 7 days of a charge and meet the eligibility criteria above, please email us to request a refund separately.

Disputes

If you believe a charge was made in error, contact us at support@docuqueue.com before initiating a chargeback with your bank. We resolve most billing issues directly and faster than the chargeback process.

Contact

For refund questions, email support@docuqueue.com.